How to Obtain Service / Return Policy We want our products to provide you with a pleasant on-the-water experience. That means maximum customer satisfaction. If you require product service, please contact Outdoors Insight's toll free number at (866) 755-6303 or send email to: service@outdoorsinsightinc.com for a Return Authorization number (RA#). No service returns will be accepted without this pre-return authorization number, which must be clearly marked on the outside of the package. Outdoors Insight, Inc. retains the exclusive right to repair or replace the unit at its discretion.
The customer is responsible for shipping costs associated with returning the unit to Outdoors Insight, Inc. Outdoors Insight, Inc. will pay for shipping the repaired unit back to the customer while it is still under one-year warranty. All out of warranty services will be charged a fee for service and shipping which must be paid in advance. After obtaining a Return Authorization number, the unit should be securely packed and shipped “pre-paid freight” and insured to Outdoors Insight, Inc. It is the consumers’ full responsibility to track their products sent out in the mail or other forms of delivery service. Outdoors Insight Inc. will not be liable for lost packages sent out in the mail. Unless specified otherwise, do not include battery or other accessories when returning the Fish TV unit for repair. Outdoors Insight, Inc will not be responsible for lost or damaged accessories. Please allow a minimum of 10 business days prior to calling on the status of your repair.
Outdoors Insight, Inc. 34076 County Road 3 PO Box 368 Crosslake, MN 56442
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